Supportive management and great teamwork, Challenging workload - Hearing Case Manager Mindset (New York) Employee Review

Mindset's mission statement and core values are meaningful and shared by the entire company, which means that where there is empathy and support for clients, there is equal empathy and support for other team members. This translates to meaningful growth opportunities, generous PTO/sick leave/bereavement leave, healthcare coverage, flexibility day-to-day, and clear communication & support from management.

No cons to report at this time

- mostly independent work with a lot of support from Sam and the leads - workflow setup allows for great work life balance - training is straightforward and doesn’t drag on - despite everyone being remote there is great collaboration among the team - meetings twice a week are a nice way to voice concerns and get everyone on the same page

- having to be available for incoming calls for most of the day makes it very difficult to focus on and complete tasks in a timely manner - the admin site can appear disorganized and hard to read - multiple points of contact by which clients can reach us is overwhelming - definitely not an entry level position, which is made pretty clear by the interview questions