Pros
Coworkers were often supportive and did their best in a difficult environment Strong exposure to high-volume workflows and fast-paced operations
Cons
Extremely high turnover. Employees regularly left or were terminated, which created constant instability Little to no meaningful coaching or structured performance improvement support before termination decisions were made Caseloads were consistently too high to manage effectively while maintaining quality KPIs felt unrealistic and disconnected from the actual workload and system limitations Leadership lacked transparency, and communication around changes (including layoffs) often felt unclear or delayed Workplace culture could feel tense, with internal drama and inconsistent expectations across teams CEO often made decisions that negatively impacted the team