CSR - Customer Service Representative National Seating & Mobility Employee Review

Flexible schedules, work from home option, team building, positive environment, accessible management, consistent training and learning, room to grow in the company.

No cons at this time!

Helping the customers and remote work

They want you doing 40-60 orders a day. A call will last 10-13 min with a dr. Call a prior Authorization will take 15-30 min depending how many items are on an order. You work an 8 hr day and they will expect you to do more. Sorry but that math doesn’t add up I guess I should have just pushed orders through instead of reviewing documentation and Order form PPW like others have. They put you on a review and when you ask for help you get a 1 time phone call with manager and touch two orders only in an hour and a half so in four weeks when you ask for support or help you are told sorry we are busy. Training also need a lot of help.