Q: What are the top reviewed jobs at Navient?

Customer Service Representative (122) , Customer Service Representative (CSR) (28) , Collector (23) , Collections Specialist (21) , Customer Care Specialist (17) , Customer Resolution Specialist (13) , Loan Servicing Specialist (13) , Supervisor (13) , Covid-19 Contact Tracer (11) , Debt Collector (11) , Collector I (10) , Manager (10) , Bilingual Customer Service Representative (9) , Call Center Representative (9) , Team Lead (9)

Question 1

Does Navient pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Navient employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Navient. This rating has improved by 12% over the last 12 months.

Question 2

How satisfied are employees working at Navient?

Accepted Answer

52% of Navient employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Navient 3.3 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

Question 3

What are the top reviewed jobs at Navient?

Accepted Answer

Customer Service Representative (122), Customer Service Representative (CSR) (28), Collector (23), Collections Specialist (21), Customer Care Specialist (17), Customer Resolution Specialist (13), Loan Servicing Specialist (13), Supervisor (13), Covid-19 Contact Tracer (11), Debt Collector (11), Collector I (10), Manager (10), Bilingual Customer Service Representative (9), Call Center Representative (9), Team Lead (9)

Question 4

What are the pros of working at Navient according to real employee reviews?

Accepted Answer

"The benefits are good and I am able to pick my own hours that are convenient for me to work." ((in 65 reviews)); "Pay was good for the type of work and local market conditions." ((in 60 reviews)); "Remote work from home was nice." ((in 46 reviews)); "Pay was ok and the people I worked with were great" ((in 36 reviews)); "Great bonuses if you get put in the right area and easy to promote if you suck up to the right people" ((in 30 reviews))

Question 5

What are the cons of working at Navient according to real employee reviews?

Accepted Answer

"Constant change with no communication they treat you like they could care less about  keeping there business open poor management" ((in 41 reviews)); "Really bad training from managers that have been there 15+ years! 5." ((in 23 reviews)); "There are some bad managers." ((in 14 reviews)); "Long hours and condescending team leads" ((in 14 reviews)); "Very lazy, discouraging and disappointing upper management." ((in 13 reviews))

Question 6

What are employees saying about Navient layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Navient layoffs and their outlook for job security at Navient in 2026.

Question 7

What are the top reviewed Navient locations?

Accepted Answer

Fishers, Muncie, Indianapolis, Wilkes-Barre, Wilmington, Newark, Horseheads, Reston, New York, Irving, Nashville, Hendersonville, Herndon, Perry, Moorestown, Dallas, Austin, Houston, Mason, Wilkes Barre, Hanover, Cincinnati, Orlando, Newark, Trenton, Buffalo, Philadelphia, Miami, Jersey City, Chicago

Navient

Great place - Customer Service Representative (CSR) Navient Employee Review

Explore other reviews about Navient

Jobs at Navient

Navient reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Navient

Navient reviews FAQs