Terrible Management - Customer Service Representative (CSR) Navient Employee Review

1.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Your coworkers are the only pros with working here

Cons

Management and leadership style. No one listens or cares to listen to process improvements.

Explore other reviews about Navient

5.0
Jul 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance and hybrid

Cons

Restructure of organization and services

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

One two three four five

Cons

Incentives came getting smaller and hours longer

See reviews by: Helpful|Rating|Date|All