Several Issues Even Before Covid-19 - Anonymous employee NextRoll Employee Review

2.0
Apr 10, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Catered lunches, fun events, flexible work hours, ability to work from home as needed.

Cons

I have never been part of a sales org within a large company that has such an inability or willingness to set their reps up for success. From day one, training was erratic and felt like it had no direction or purpose. Many times I heard the phrase "you'll figure it out as you go along"; while true to some extent in most companies, this seemed to be the mantra for literally everything. Managers were consistently unavailable. Three managers to about 50 new sales reps was not enough. There was a distinct lack of collaboration between top reps and new reps on the floor. Very little mentorship unless you managed to make friends with someone. Quarterly goals are set up in a way that you are unable to gauge how hard you need to work because your clients can stop spending at any time. It was very hard to stand behind the product because there is no guarantee that it will actually work for anyone. You just plug numbers in and hope it all works out. Even before the layoffs, this company was a complete circus. Zero transparency from the CEO or even lower level management. No one ever knows what's going on or is willing to take the blame for anything. Certain reps who were popular were getting fed leads while the rest of the floor did not. When this was addressed, management swore up and down they had no idea it was happening. Then pivoted to say it was only because we had a small number of licenses. Ridiculous.

Explore other reviews about NextRoll

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture and leadership.

Cons

Nothing worth calling out here.

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NextRoll Response
1mo
Thank you for taking the time to share this and even more, for being part of building the culture you're describing. It's something we take real pride in, and hearing it from people inside the team is the strongest validation we get. Thanks for being here! - Amy LeBold, Chief People Officer
2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

When I first started it had an amazing culture, great leadership who knew what they were doing and where they were going. I gained a lot of lifelong friends from working here. The salary ended up being very good as well, but that's where the pros end.

Cons

I would encourage anyone considering joining this company to do extensive due diligence before accepting an offer. The organization has experienced repeated layoffs year after year, including the elimination of roughly 40% of the workforce within the last six months. Despite years of stagnant revenue, leadership's primary response has been continued cost-cutting rather than investing in meaningful growth or innovation. The company currently has no Chief Revenue Officer, and it's difficult to ignore that several senior leaders appear to be openly exploring opportunities elsewhere. Many of these challenges appear to stem from leadership's unwillingness to listen to frontline employees and customer-facing teams who consistently raised concerns about changing market conditions. Instead of adapting, leadership remained committed to an outdated strategy, allowing competitors to move ahead. The company is now scrambling to catch up to a market it once had the opportunity to lead. Perhaps the most frustrating aspect is the disconnect between leadership's messaging and its actions. Employees are routinely told they're doing an exceptional job, only to be met with yet another round of layoffs. At the same time, experienced, long-tenured employees who helped build the business are replaced with lower-cost hires, who often face the same fate in subsequent reductions. This cycle has significantly eroded trust, morale, and institutional knowledge. From my perspective, there has been little strategic difference between the current CEO and the previous one. The focus continues to be on reducing headcount rather than executing a clear vision for sustainable growth. Before accepting a position here, I would carefully evaluate the company's long-term direction, leadership stability, and employee retention.

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