Company is great however Support Management needs some improvements - Restaurant Support Nextbite Employee Review

Management is not always thorough with updates or next steps for the team. Many times questions have to be asked multiple times in different ways in order to get a concise answer from management. At times management will give updates on processes the same day without clear steps on protocol for incoming calls coming in. This leads to multiple people asking questions before a clear answer is set forth to the entire team in that SLACK post. It also looks as if management is truly not looking at the SLACK post agents create when it comes to the incoming Phone call queue. At times management wants to display a strict or (tough love) attitude to the team. Sadly many times this comes across as if management has no compassion whatsoever. With situations like the previous point above occur it makes people on the team not want to be very much engaging. This is especially true when management responses to questions are "I don't know" , "lol", "that sucks for them" or the answer given in no way shape of form actually answers the question being asked. Examples & responses like these do NOT coordinate with at least two of the core values of the company [Character Counts & We win together].