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      NiCE

      Engaged Employer

      NiCE reviews

      Horrible Experience - Associate Support Engineer NiCE Employee Review

      1.0
      Apr 17, 2022
      Associate support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      ->The pay is above average. ->They give compensation for overtime and shift allowance. ->Above average work life balance.

      Cons

      ->No scope for growth. The job requires you to either follow a specific steps to troubleshoot or raise the case to a higher team, you mainly pick up calls and do the scutwork. ->They expect support engineers to also be customer service executives. ->They say they have further education schemes but only pay upto 2 lakh and expect you to give a commitment of 1 year after your education. ->Management only cares about the growth of the company and meeting their targets and does not care at all about employee satisfaction or their growth. ->The Management gets really rude when you are on your notice period.

      Explore other reviews about NiCE

      5.0
      Jun 30, 2026
      Sdr manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Fantastic leadership - My boss was determined to see my succeed - Awesome culture - Best product in industry

      Cons

      - None that i can think of

      avatar
      NiCE Response
      2w
      Thank you for taking the time to review us. We’re delighted to hear that you had a positive experience during your time at NiCE and wish you the best in your professional endeavors!
      5.0
      Jun 23, 2026
      Director of marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

      Cons

      Some older processes that are in the process of being modernized.

      avatar
      NiCE Response
      3w
      Thank you for sharing your experience. At NiCE, we take pride in fostering a positive work culture, and it’s great to hear that you’re enjoying your journey with us. Whether it’s building new skills or pushing boundaries, we’re here to support your growth. Wishing you continued success in your career journey with us!
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