Customer Service Representative - Customer Service OpenText Employee Review

1.0
Oct 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Easy going environment. Management is approachable and communication between the various departments is smooth. Good holiday policy and health insurance benefit.

Cons

No opportunities to career progression. Very slow pace environment that could be demotivating. Poor management decision making. HR department is unsupportive. No annual pay increase or any type of raise based on performances. Pay distribution are inconsistent within the same departments. Professional development is not welcome and based more on personal likability than on actual proficiency.

Explore other reviews about OpenText

5.0
Apr 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

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