A slowly sinking ship - Customer Support' OpenText Employee Review

2.0
Sep 28, 2013
Recommend
CEO approval
Business Outlook

Pros

Relaxed management style, laid back culture. You can be a few minutes late returning from lunch or break, nobody has a cow. No micromanagement which is usually prevalent in phone jobs.

Cons

Willy nilly training on proprietary product, commodity service, company is shedding revenue at about 30% per annum.

Explore other reviews about OpenText

5.0
Apr 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

1
See reviews by: Helpful|Rating|Date|All