OpenText Customer Support reviews

1.2

2% would recommend to a friend

(7 total reviews)
avatar

Ayman Antoun

Not enough data to show CEO approval

4% positive business outlook

Reviews by job title

7 reviews
3.0
Jun 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Truly unlimited PTO Snacks and drinks in office

Cons

Poor communication Frequent division cuts for outsourcing

avatar
OpenText Response
2y
Thank you for your feedback. At OpenText, we provide continuous development opportunities for our leaders, to ensure they support and manage their teams efficiently to foster progression. ​ Overall, we hear that team members work closely and efficiently with their managers, so we are sorry to hear that this has not been your experience.
1.0
Jul 31, 2022
Recommend
CEO approval
Business Outlook

Pros

Many good people, trying to execute on company initiatives. Flexibility to work hybrid.

Cons

Toxic relationship between middle maangement and Exeuctive leadership. VPs scared to speak in fear of retribution or job loss. Exeuctive leadership sets unreasonable goals, while front line scramble to execute to meet deadlines that were set using a dartboard. High turnover from burnout and fear of being targetted for project deadlines misses. Antiquated techology bought from declining companies with not core strategy on how to execute on vision.

1.0
Dec 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Remote work has been nice (not that they haven't been trying to kill it since day 1), benefits are slightly above average.

Cons

Pays are general 10k-20k below average for the sector and some of the lowest for the field. The company itself is nothing but one giant acquisition engine. They buy up successful companies doing great then tank them through their junk integration process until whatever original software was provided is so far degraded it's worthless. If you're used to profit sharing or kindness from executives, or even regular pay increases and bonuses, look elsewhere. Certainly none of that here. Raises are an abysmal .5%-1% annually. Haven't seen a bonus for years and doubt we ever will despite record profits 2 years in a row. Expect to make the same as or less than Starbucks pays. The "Culture" is very much one of work or die. There is no humanity, just act according to your role and do the work. There is no effort put forth by the company or management to make people feel valued nor are there any opportunities to move up as the roles are constantly changing. Lastly and most egregious is the pay system they use. They will cut 15-30 minutes from each of your clocks as the automated clock system rounds down all uneven clocks in the companies favor. This is basically wage theft.

Viewing 1 - 3 of 7 Reviews

Glassdoor has 6,440 OpenText reviews submitted anonymously by OpenText employees. Read employee reviews and ratings on Glassdoor to decide if OpenText is right for you.