Inexperienced leaders, questionable business practices - Anonymous employee PAPER Employee Review

1.0
Oct 15, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- There are some truly wonderful people who work at Paper. I met some truly lovely and talented colleagues while working here - Fully remote model is convenient

Cons

- Many individuals who work at this company were misled and told they would be making a much higher salary in terms of commission but the numbers we were quoted were extremely far off. - When we discussed this with our colleagues, one of the regional managers yelled at his team and told them not to talk about compensation with their colleagues (which is illegal). - When brought to HR, the issue was swept under the rug. No disciplinary action was taken and that regional manager is still in his current position despite causing emotional stress to his team members. - Micromanagement is rampant here. My team would have to forward emails to our boss for proofreading before sending them to clients. They do not even trust you enough to write your own emails. Everything has to be done the Paper way.

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PAPER Response
3y
Thank you for taking the time to share your feedback. We value the opportunity to learn more about your experiences within the Paper team. Our recent Employee Engagement survey has allowed us to better view employees' experiences, and we are working towards rolling out new changes based on that feedback. Including more in-depth management training. We will continue to collaborate with employees to grow Paper. We encourage you to contact people@paper.co and set up a call with your People Business Partner to share specific concerns.

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5.0
Nov 8, 2025
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CEO approval
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Pros

Great Work and felt very rewarding.

Cons

Few Hours and not a lot of support.

4.0
Jul 17, 2026
Recommend
CEO approval
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Pros

Real remote flexibility here. They are embracing the technology we have to ensure our work life balance remains a high priority. You're trusted to manage your own time and get the job done without constant oversight. The bigger story though is the turnaround over the last year and a half. The new leadership has turned the ship around... before it fell off the map. The mission is clear now, and there's real room to help shape how we get there rather than crossing our fingers, closing our eyes, and hoping for the least worst.

Cons

Leadership communication is where things fall a bit short. We get the monthly all-hands and then... radio silence. I get it, priorities compete and there's a lot on their plate. But when the crew is the one actually rowing the boat, it helps to hear from the captain more than once a month. The occasional engagement via Slack, a little more visibility in between the big meetings would go a long way toward keeping everyone rowing in the same direction. We're all in this together - it's helpful to be reminded why a bit more often.

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