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Not worth it - Anonymous employee PAPER Employee Review

1.0
Jan 19, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexible environment and fast paced. - Brand is fun, and being part of something that helps students is rewarding.

Cons

- The company doesn't seem to be at all interested in making investments for sustainable growth. This is concerning given the current economic climate and the mysterious performance-related terminations and promotions that happen seemingly at random. - Growth plan does not seem to exist, other than chasing deals and tack on features to a product that is mediocre at best, instead of meaningfully improving the product or nurturing existing accounts. There is no discipline or accountability from management, or a compelling strategy or vision. - Paper apparel is not a GTM plan, SaaS means Software as a Service - glad we got a product leader who seems to know this but come on. - The way Operations management speaks about Tutors with utter contempt. - Toxic coworkers, silos, information hoarding, backstabbing, and jockeying for power and position is rampant on the HQ side in every area. Watch your back. - No DEI here and the leadership team is a boys club (check the website). - Timelines and expectations are unachievable without working extra, which you aren't supposed to talk about because "Paper cares about work life balance," even though everyone does it and our CEO was back at work the following Monday after his wife gave birth. We all know it's all talk, the churn and burn rate here is high.

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PAPER Response
3y
Thank you for taking the time to provide such helpful feedback. Please accept our sincere apology for your negative experience. The Paper team takes this feedback very seriously, and we have brought this to the attention of our Human Resources Leaders. They will use this feedback to work towards creating a better employee experience. Additionally, the team would like to provide you with an opportunity to meet face-to-face to deliver any further feedback you'd wish to provide. If you would be interested in this opportunity, please use the link below to schedule some time. http://calendly.com/joe-paper

Explore other reviews about PAPER

5.0
Nov 8, 2025
Tutor
Recommend
CEO approval
Business Outlook

Pros

Great Work and felt very rewarding.

Cons

Few Hours and not a lot of support.

4.0
Jul 17, 2026
It & operations director
Recommend
CEO approval
Business Outlook

Pros

Real remote flexibility here. They are embracing the technology we have to ensure our work life balance remains a high priority. You're trusted to manage your own time and get the job done without constant oversight. The bigger story though is the turnaround over the last year and a half. The new leadership has turned the ship around... before it fell off the map. The mission is clear now, and there's real room to help shape how we get there rather than crossing our fingers, closing our eyes, and hoping for the least worst.

Cons

Leadership communication is where things fall a bit short. We get the monthly all-hands and then... radio silence. I get it, priorities compete and there's a lot on their plate. But when the crew is the one actually rowing the boat, it helps to hear from the captain more than once a month. The occasional engagement via Slack, a little more visibility in between the big meetings would go a long way toward keeping everyone rowing in the same direction. We're all in this together - it's helpful to be reminded why a bit more often.

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