A Disastrous Unraveling: The Sorry State of Paper - Customer Success Manager PAPER Employee Review

1.0
Jan 9, 2024
Recommend
CEO approval
Business Outlook

Pros

Sadly, there are no pros at Paper.

Cons

I had the misfortune of working for the worst company ever aka Paper, and the experience left me with a bitter taste that no amount of therapy sessions could wash away. The platform, ostensibly designed to revolutionize the student experience, has instead become a breeding ground for discontent, mismanagement, and technical chaos. Let's start with the glaring issue of layoffs – a brutal reminder of the callousness that seems to permeate Paper's corporate culture. Three rounds of layoffs have decimated the workforce, leaving talented individuals unemployed and the remaining staff demoralized. The company's blatant disregard for its employees is not only ethically reprehensible but also indicative of a leadership team more interested in profit margins than the well-being of its people. Speaking of leadership, Paper's upper management seems to be residing on a different planet altogether. Their actions, decisions, and overall strategy appear detached from the reality faced by the rest of the team. It's as if they are playing a game of corporate chess, completely oblivious to the struggles and concerns of those on the front lines. This lack of cohesion is palpable and trickles down to every facet of the company. The platform itself is a testament to the management's ineptitude. Bugs infest Paper like termites in a rotting wooden structure. It's a marvel that students are expected to navigate through this virtual minefield while trying to focus on their studies. The once-promised seamless experience has devolved into a frustrating game of trial and error. But perhaps the most unforgivable sin committed by Paper is its utter failure to provide adequate support to students. In a time when education is undergoing a transformative shift to online platforms, it is imperative that these platforms prioritize user support. Unfortunately, Paper seems to have missed this memo entirely. Students are left stranded in the wilderness of technical issues, with no reliable help in sight. The lack of responsiveness and assistance further highlights the chasm between the grand promises made by Paper's marketing team and the harsh reality faced by its users. Paper is a sinking ship, and its passengers – both employees and students – are paying the price for the upper management's incompetence. It's a sad state of affairs when a platform that claims to enhance education becomes a source of frustration, anxiety, and disappointment. Save yourself the headache and steer clear of Paper until its leadership undergoes a radical transformation and prioritizes the well-being and success of its users. Seriously, stay away from this company. Your mental health will appreciate it.

Explore other reviews about PAPER

5.0
Nov 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Great Work and felt very rewarding.

Cons

Few Hours and not a lot of support.

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Real remote flexibility here. They are embracing the technology we have to ensure our work life balance remains a high priority. You're trusted to manage your own time and get the job done without constant oversight. The bigger story though is the turnaround over the last year and a half. The new leadership has turned the ship around... before it fell off the map. The mission is clear now, and there's real room to help shape how we get there rather than crossing our fingers, closing our eyes, and hoping for the least worst.

Cons

Leadership communication is where things fall a bit short. We get the monthly all-hands and then... radio silence. I get it, priorities compete and there's a lot on their plate. But when the crew is the one actually rowing the boat, it helps to hear from the captain more than once a month. The occasional engagement via Slack, a little more visibility in between the big meetings would go a long way toward keeping everyone rowing in the same direction. We're all in this together - it's helpful to be reminded why a bit more often.

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