Does PFS Group pay their employees well?

According to anonymously submitted Glassdoor reviews, PFS Group employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at PFS Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at PFS Group?

40% of PFS Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PFS Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at PFS Group?

Customer Service Representative (35) , Customer Service Representative (CSR) (10) , Insurance Specialist (8) , Insurance Representative (5) , Customer Service (3) , Insurance (3) , Insurance Agent (3) , Manager (3) , Supervisor (3) , Insurance Representative II (2) , Insurance Verification Specialist (2) , Revenue Analyst (2)

What are the pros of working at PFS Group according to real employee reviews?

"Work from home is the best part" ((in 7 reviews)); "Your coworkers are absolutely amazing" ((in 5 reviews)); "Flexible schedules" ((in 4 reviews)); "Since i have started in 2019, i can honestly say that this company cares about its employees the staff and management are all friendly and professional." ((in 3 reviews))

What are the cons of working at PFS Group according to real employee reviews?

"Bad management, lies, no confidentiality with HR, broken promises, no organization" ((in 14 reviews)); "They also yell alot at managers and cuss and bully!!!!!" ((in 8 reviews)); "Bad training" ((in 8 reviews)); "Supervisors never actually give an answer to a question they ask questions and thing calling the insurance company is always the answer and even when you do and they dont like the response they tell you to push back" ((in 7 reviews)); "No bonus for collections like other departments." ((in 6 reviews))

What are the top reviewed PFS Group locations?

Houston , Morrisville , Fresno , Raleigh , Bronx , Hickory , Dallas , McAllen , Cincinnati , Chico , Denver , Americus

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PFS Group reviews

Too much nepotism and favoritism - Customer Service Representative PFS Group Employee Review

2.0

Oct 20, 2017

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are a few pros : they will buy employees lunch. they check in with you if you have had an emergency.

Cons

The pay is not great. there is too much favoritism and nepotism, the favorites get to do what they want while the hard working senior reps pick up their slack. Since there is a lot of family members that are working there some of them don't know their jobs but because they are related to someone that is in higher position they keep their jobs. Having inappropriate conversations out load for anybody to hear where patients on the phone hear the conversations and question if it is a place of work. Health insurance is expensive can't even afford to get my family health insurance. Pay is not that great. In order to move up you have to be part of their clique or you don't move up.

PFS Group Response

Thank you for sharing your input with us. PFS Group values your feedback and thanks you for taking the time to elaborate. We regret that you feel we operate based off favoritism. In fact, as a high-performing company, we love nothing more than to reward those who are dedicated and hard working. Please know that we do take your comments regarding inappropriate comments very seriously, especially, as you point out, patients could hear. It is PFS Group’s highest priority to exceed our clients’ expectations and help their patients in the most professional and compassionate manner. If you would like to share more about your experience, please call 713.784.4410to discuss the matter at length with CEO, Jeff Gorski. Thank you.

Explore other reviews about PFS Group

5.0

Jul 16, 2026

Medical biller i

Recommend

CEO approval

Business Outlook

Pros

Great tools and continued training

Cons

Get ready to deal with a multitude of personalities.

1.0

Jul 15, 2026

Insurance representative

Recommend

CEO approval

Business Outlook

Pros

2 Hour flexibility in arrival time

Cons

Everything there was extremely depressing, and everyone clearly hated being there, so your energy leaves your body the second you walk into the building. Left because trainers cussed us out while learning and management prioritized friendships over ethics and proper workplace behavior.

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Too much nepotism and favoritism - Customer Service Representative PFS Group Employee Review

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