Does PFS Group pay their employees well?

According to anonymously submitted Glassdoor reviews, PFS Group employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at PFS Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at PFS Group?

40% of PFS Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PFS Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at PFS Group?

Customer Service Representative (35) , Customer Service Representative (CSR) (10) , Insurance Specialist (8) , Insurance Representative (5) , Customer Service (3) , Insurance (3) , Insurance Agent (3) , Manager (3) , Supervisor (3) , Insurance Representative II (2) , Insurance Verification Specialist (2) , Revenue Analyst (2)

What are the pros of working at PFS Group according to real employee reviews?

"Work from home is the best part" ((in 8 reviews)); "Your coworkers are absolutely amazing" ((in 4 reviews)); "Great people to work with" ((in 4 reviews)); "Flexible schedules" ((in 4 reviews))

What are the cons of working at PFS Group according to real employee reviews?

"Bad management, lies, no confidentiality with HR, broken promises, no organization" ((in 14 reviews)); "They also yell alot at managers and cuss and bully!!!!!" ((in 8 reviews)); "Pay could be better, and some team leads and supervisors should be more experienced and knoledgable than they are." ((in 8 reviews)); "Bad training" ((in 7 reviews)); "No bonus for collections like other departments." ((in 6 reviews))

What are the top reviewed PFS Group locations?

Houston , Morrisville , Fresno , Raleigh , Bronx , Hickory , Dallas , McAllen , Cincinnati , Chico , Denver , Americus

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PFS Group reviews

WORSE COMPANY - Customer Service Representative (CSR) II PFS Group Employee Review

1.0

May 4, 2021

Customer service representative (csr) ii

Recommend

CEO approval

Business Outlook

Pros

co-workers are nice and the location is good.

Cons

Leaders treat you like you do not have a brain. They do not follow their own rules. Supervisors do not help, instead they just gossip. CEO puts his head in the sand and ignores what is going on. You can not believe when they say it is great during onboarding and treat people the way they do. Operations is terrible and it is known but nothing is done. Upper management is not diverse and you treat others different. You know you provide terrible insurance plans, AND YES YOU ARE A BILLING COMPANY, please just STOP LYING.

PFS Group Response

Wow that’s pretty harsh. I’m available to visit anytime ans don’t believe I’ve ever heard from someone with this type of opinion. Please feel free to contact me directly so we can get to the bottom of your concerns. Sorry you feel this way! I’d like an opportunity to address this. Jeff

Explore other reviews about PFS Group

5.0

Jul 16, 2026

Medical biller i

Recommend

CEO approval

Business Outlook

Pros

Great tools and continued training

Cons

Get ready to deal with a multitude of personalities.

1.0

Jul 15, 2026

Insurance representative

Recommend

CEO approval

Business Outlook

Pros

2 Hour flexibility in arrival time

Cons

Everything there was extremely depressing, and everyone clearly hated being there, so your energy leaves your body the second you walk into the building. Left because trainers cussed us out while learning and management prioritized friendships over ethics and proper workplace behavior.

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Houston, TX

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WORSE COMPANY - Customer Service Representative (CSR) II PFS Group Employee Review

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