Does PFS Group pay their employees well?

According to anonymously submitted Glassdoor reviews, PFS Group employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at PFS Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at PFS Group?

40% of PFS Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PFS Group 3.4 out of 5 for work life balance, 3.0 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at PFS Group?

Customer Service Representative (35) , Customer Service Representative (CSR) (10) , Insurance Specialist (8) , Insurance Representative (5) , Customer Service (3) , Insurance (3) , Insurance Agent (3) , Manager (3) , Supervisor (3) , Insurance Representative II (2) , Insurance Verification Specialist (2) , Revenue Analyst (2)

What are the pros of working at PFS Group according to real employee reviews?

"Work from home is the best part" ((in 7 reviews)); "Your coworkers are absolutely amazing" ((in 4 reviews)); "Great people to work with" ((in 4 reviews)); "Good work life balance and schedule." ((in 3 reviews)); "Flexible schedules" ((in 3 reviews))

What are the cons of working at PFS Group according to real employee reviews?

"Bad management, lies, no confidentiality with HR, broken promises, no organization" ((in 14 reviews)); "They also yell alot at managers and cuss and bully!!!!!" ((in 8 reviews)); "Bad training" ((in 7 reviews)); "Pay could be better, and some team leads and supervisors should be more experienced and knoledgable than they are." ((in 7 reviews)); "No bonus for collections like other departments." ((in 6 reviews))

What are the top reviewed PFS Group locations?

Houston , Morrisville , Fresno , Raleigh , Bronx , Hickory , Dallas , McAllen , Cincinnati , Chico , Denver , Americus

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PFS Group reviews

Very Negative Environment - CSR-I PFS Group Employee Review

1.0

Jul 9, 2021

Csr-i

Recommend

CEO approval

Business Outlook

Pros

--Positive Onboarding experience and training

Cons

--Only way the supervisors and managers knew how to "manage" were by sending out e-mails that threaten job termination or write-ups for non-performance. ---If supervisors and managers were more supportive rather than punitive, I would have stayed.

PFS Group Response

Thank you for taking the time to write this review. We’ve made note of everything you’ve expressed here and are using this feedback to help make PFS Group a better place to work.

Explore other reviews about PFS Group

5.0

Jul 16, 2026

Medical biller i

Recommend

CEO approval

Business Outlook

Pros

Great tools and continued training

Cons

Get ready to deal with a multitude of personalities.

1.0

Jul 15, 2026

Insurance representative

Recommend

CEO approval

Business Outlook

Pros

2 Hour flexibility in arrival time

Cons

Everything there was extremely depressing, and everyone clearly hated being there, so your energy leaves your body the second you walk into the building. Left because trainers cussed us out while learning and management prioritized friendships over ethics and proper workplace behavior.

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Customer Service Representative

Customer Service Representative

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