Toxic culture, no benefits, zero respect for employees - Anonymous employee POP MART Employee Review

1.0
Sep 11, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Coworkers on the ground level can be supportive. • If you love Popmart products, you’ll learn a lot about the brand.

Cons

• Absolutely no employee discounts or benefits, you can’t purchase hot products not even online lol • Upper management shows blatant favoritism, hiring friends and connections over qualified candidates. • District managers are unprofessional, condescending. • Constant changes in rules with no clear communication. • Hardworking employees are undervalued while favoritism gets rewarded. • Staff are held responsible for stolen items, instead of hiring proper security, sales associates are expected to catch thieves on top of the chaos. • Environment feels like surveillance — staff are constantly watched. • Frontline employees take the brunt of customer frustration (no bags, sold-out items like Labubu) with little support from leadership.

Explore other reviews about POP MART

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

* go scheduling * get employees

Cons

* people do call out often

1.0
Jul 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are none. This place is the worst.

Cons

Surveillance state tactics. They're always watching you with their AI camera garbage. Micromanage to a degree I have never seen before. Everything needs a sign off, with a picture, with a thumbs up in one of the 20 plus chats you'll be forced to use. One boss? Try like five, at least. Pop in visits are the norm. Discounts? You can't even buy product at your home store. So no, no discounts. But be sure to use your membership at other stores if you must purchase something, that way they can track you.

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