Used to be great job but recent changes made it unbearable - UM Clinician PacificSource Employee Review

1.0
Jan 15, 2025
Recommend
CEO approval
Business Outlook

Pros

work from home, pay is consistent with other insurance companies

Cons

recently the entire UM/CM department has been re-structured. Change was definitely needed however, leadership gave employees only 30 days notice that flex schedules would no longer be allowed, leaving many employees with a very short amount of time to find child care. We were not given information as to what new team we would be on or what our job would entail until a week or two before the change took place as they didn’t even have a plan for where everyone would go when they made the announcement 30 days prior. The CEO preached open communication, work life balance and respect for employees however his actions and the rest of PS leaderships actions, demonstrate the exact opposite. I would caution others to avoid working for this company for the next couple years until they can get their UM/CM department figured out, unless you enjoy your work life being unpredictable, stressful and unrewarding.

Explore other reviews about PacificSource

5.0
Jun 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PacificSource genuinely cares for their employees and offers full time remote working opportunities, which Boomers have taken away everywhere else.

Cons

I think about quitting at least once a week because the employees here are soul-sucking. Entitled and out of touch. Might be the healthcare industry, but employees here doesn’t seem to understand the concept of smart business and our viability in the market if we don’t shape up.

3
1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers who support each other, care about the business, and work from home.

Cons

The path of destruction and mismanagement that’s at the executive level is astonishing. None of them appeared to know anything about how the work is being done and no one seems to have a clue about what updates and changes are happening, let alone how to proceed with changes since they have no clue about the steps within the work, which leads to a ton of confusion across teams. Asking questions and seeking conversation within this “open door” company is risky and labels you as “resistant”. It’s common and is keeping the people who are doing the work from participating in conversation because of fear of being retaliated against or of being viewed negatively.

8
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