Parts Town - Customer Service Representative (CSR) Parts Town Employee Review

3.0
Nov 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home 3 days/week

Cons

Can't really go into the office on the days allocated to work from home

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Parts Town Response
1y
We appreciate your feedback! While we offer a flexible hybrid work schedule, we continuously reevaluate our safety procedures and protocols to determine what is best for our team. If you have additional feedback or suggestions, we’d love to hear them! Feel free to reach out to us at talent@partstown.com.

Explore other reviews about Parts Town

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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