- Quotas are always increasing and extremely difficult to hit year 1. If you can make it through year 1, you’ll likely do well in the future.
- The CRR’s (Account Managers) are one step below sales reps. Slightly lower stress, lower but still good pay, but get treated a little like the adopted step brother of sales. To illustrate: Sales reps are allowed to become a CRR if failing at their role, but CRR’s can not become sales reps no matter how much they wish. This is because they think CRR’s don’t know how much more sales reps make and are awarded stock and incentives for hitting goals. We all talk. We all know. It’s not a big deal stop trying to hide it.
- You’re encouraged to lie. Didn’t hit your appointment numbers? No problem just throw a few extra in their awful, house built CRM. If you don’t hit your numbers for appointments it’s honestly better to lie about it. I’d say 70% of the department does that. If you don’t lie and don’t hit it, your managers get in trouble, their managers get in trouble, and nobody is happy. Even if you’re hitting or exceeding your sales numbers but don’t hit “appointment numbers” save yourself the hassle and just lie about it. Add a “drop” or “first meeting” and you’ll be fine.
- The dynamic between Sales/CRR/TSR is very interesting and varies extremely by office. I would say our office was one of the best in the nation. So much that we had our COO come out at one point and ask us questions. It’s because we treated each other like people and genuinely cared instead of the divisive culture Paycom cultivates. It’s like the sales team are the football players (best treated), CRRs are the cheerleaders (well treated) and TSR’s are the band.
