Needs organization - Anonymous employee Pilot Flying J Employee Review

2.0
Apr 27, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Gave me the opportunity to learn more about a "production" kitchens operations. Got me back on the working track. Fun at times even.?

Cons

Where do I start? For myself the cons way out weigh the pros in my experience. Which is unfortunate really. I hadn't wrkd in awhile & she gave me a job. Which I was extremely grateful for. But there's this one supervisor whos just an arrogant you kno what. He made it miserable. Matter of fact most of the managers/supervisors had huge chips on their shoulders. Felt like I was in high school again..kind of unprofessional the kitchen manager. You as manager don't go gossip & talk crap about a fellow employee when it had already been addressed w/that employee & a resolution made. Tisk tisk shame on you. SMH -Another thing is I was told in my interview I would b making x amount & hired on as manager trainee. Well sometime w/n 1st wk she decided different I guess. Nobody ever said anything to me or no discussion that I was going to make 50cents less than promised n my interview which I feel was some shady stuff. Just saying..

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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