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      Pilot Flying J

      Engaged Employer

      Pilot Flying J reviews

      Deli shift lead - Deli Shift Leader Pilot Flying J Employee Review

      4.0
      Jan 16, 2017
      Deli shift leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Never a dull moment working with public. Always things to be done so never just standing around. I work with a great team that is willing to help in other areas if needed. Pilot has a very good outline on what task needs to be completed and has worked very hard to provide step by step instructions on cards on how to prepare food in deli which works great for training but is also helpful when someone from different location in store is needed to help in kitchen.

      Cons

      As with many stores there is a good amount of employee turnovers. Also, any job dealing with public always has its share of rude customers but even those customers keep us in business. Management also goes through their share of turnovers too. Some of the managers start off as managers instead of working up, and it seems like they might get stores that are to busy and needy for first time managers- like the ones they hire without any previous experience cause of education then when it comes down to doing the actual job they begin to get overwhelmed and have to be trained by employees under them

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      Pilot Flying J Response
      9y
      Thank you for sharing your experience and feedback here. We strive to place managerial candidates in roles that best compliment their skills and their teams. We’re always looking for ways to ensure our team members have equal access to growth and development opportunities. In fact, at Pilot Flying J, over half of our leadership positions are filled by our talented internal team members. If you would like to discuss any questions or concerns in detail, please email us at PFJHR@pilottravelcenters.com.

      Explore other reviews about Pilot Flying J

      5.0
      Jun 5, 2026
      Product design intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing co-workers and leadership in the company.

      Cons

      Nothing really. I have had a great time at Pilot.

      2.0
      Jun 12, 2026
      Accounting
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

      Cons

      The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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