Horrible experience - Crew Member Pilot Flying J Employee Review

1.0
Sep 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Good people work there Regulars are usually sweet They'll look away when your regulars give you tips It's not particularly difficult work, someone is always willing to help if you need it

Cons

Get hit on/harassed by truck drivers Management changes schedule without notice Low pay for lots of work I worked on the Arbys side for 6 months and in that time I had to train atleast 12 people who made $.75 more than I did. Both of the General Managers didn't see an issue with this. Almost every week my schedule was changed without notice and I received write ups that Id have to dispute. Theres a lot of favoritism, if they don't want you to have hours, you wont. I was always pulling doubles meanwhile there was a girl I knew on the same shift who only had on avg 10 a week.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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