God awful - Anonymous employee Pilot Flying J Employee Review

1.0
Apr 26, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay every week- if they get your hours right That's about it.

Cons

Demand one maintenance person to do everything; clean showers, wash and dry them fold towels; clean restrooms every hour; mop, sweep, pick up the floors; pull all trash outside; fill buckets, change squeegees; fill propane tanks; run outside every five minutes that their stupid flintlock system fails and shuts the pumps off; change nozzles and other parts of their pumps; and, if you're also a cashier, you have to do that maintenance procedures plus cashier. All in 8 hours. The plan I feel is they regret buying flying J back in 2010, and they want it to fail so they can wrote it off for business loss on taxes. Why do they favor the pilot stores while the J stores fall apart? Go elsewhere for employment, you only get 8.50 an hour for it all. I worked for Flying J years ago when they were independent, much better place, too bad they messed up. Within five years the J stores will be parking lots for Pilot.

Explore other reviews about Pilot Flying J

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing co-workers and leadership in the company.

Cons

Nothing really. I have had a great time at Pilot.

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is decent for Knoxville Benefits are good Coworkers are the only thing holding this place together

Cons

The culture has taken a nosedive. The new CFO sets the tone, and that tone is basically “I don’t care.” That attitude trickles down through leadership and it shows in every decision being made. The return‑to‑office mandate is a perfect example. It’s not about productivity — it’s about control. People with long commutes are burning hours of their lives just to sit in the office on Zoom calls they used to take from home. Morale is the lowest it has ever been. Entire teams have been gutted because people are quitting faster than they can be replaced. The workload dumped on whoever stays is unsustainable. Communication from leadership is cold, dismissive, and out of touch. Feedback goes nowhere. Concerns are brushed off. Decisions are made with zero regard for how they impact employees. Constant reorganizations create chaos. Roles change overnight, expectations shift constantly, and employees are expected to absorb more and more with no support. The company used to feel people‑focused. Now it feels like a machine that’s grinding down the very people who keep it running.

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