My name title changed from representative to consultant. Same thing. - Call Center Customer Service Representative Progressive Insurance Employee Review

Strong Leadership Consistent Strategy People Oriented Culture

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

Work from home, Ok opportunities to learn more but opportunities are becoming slim.

Between Micromanagement, work overload and with the use of vendors and AI employees are at risk. Corporate seems to not care that were all tired of the customers that are being abusive when corporates made bad decisions and these poor people have thousands withdrawn from an AI error. Pay for this level of company and the increasing headaches is not good, no monthly bonus, no commissions. No pension. Health benefits are available but not affordable. And the undo stress is causing my peers to consider quiting even ones that been here over 10yrs