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      Good Place Over All - Network Operations QVC Employee Review

      4.0
      Sep 6, 2024
      Network operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone at the company seems to be aligned with the same mission and very aware of their customer base. They are constantly trying to see how to fit in the new digital space. The discount is great as well.

      Cons

      There are people who have been there for 20+ years and sometimes they get caught up in doing things the way they have always been done. I also struggled with advancement across departments.

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      5.0
      Jun 21, 2026
      Order service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility to work from home.

      Cons

      High call volume. Can't even sip water before the next call is coming through

      1.0
      Jun 20, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Only pros - wfh and you get a nice discount

      Cons

      Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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