Horrible management and training. - Customer Service Representative (CSR) ResultsCX Employee Review

Training is very rushed, Your thrown on calls after 2 weeks and the team leads are swamped with questions so you sit there with a client on call that they will not let you mute or transfer to a supervisor. So you end up waiting like 30 plus minutes with an increasingly angry client that knows your not muted and takes out their frustrations on you while you wait for a response from a team lead on something that could have taken 30 seconds if you had been properly trained.