Good Company Great Managers and Coworkers - Customer Service Representative (CSR) Rocket Lawyer Employee Review

5.0
Dec 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Good policy. Very friendly atmosphere. Very supportive. They helped me a lot thru hurricane Helene.

Cons

work load can varies so it can be overwhelming.

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Rocket Lawyer Response
1y
Thank you for sharing your experience! We're glad to hear our team and support systems have been helpful, especially during challenging times. We appreciate your feedback on workload and will continue to find ways to ensure a balanced and supportive environment for all our employees.

Explore other reviews about Rocket Lawyer

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The communication within and across teams are clear and organized. I haven't seen anyone during my internship experience that didn't take full responsibility of their role and issue they are working on. Learnt a lot of hands-on experience.

Cons

DE team supports the entire data infrastructure at global scale, so from time to time we were overwhelmed with the entirety of the scope we have to handle.

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Fairly flexible schedule. No dress code.

Cons

Retaliation by management, toxic work environment, unrealistic expectations, definate favoritism (duties, promotion, pay raise), lack of organization, no clear outlook HIGH turnover.

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