Don’t bother - Customer Service Representative (CSR) Rose International Employee Review

1.0
Apr 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Unexpected raise out the gate just because my shift went after 5pm. Trainers were patient and understanding with mistakes and questions because they knew we were overwhelmed with info.

Cons

Honestly, run like hell. There is an unabashed culture of “profits not people” pervading the company. I don’t feel the need to write an essay of all the things they did because it would end up reading like a satire on everything wrong with the workforce. Let’s just say of the 16 training cohorts who started, only 5 of them remained after I quit. In two-and-half weeks. The last straw was when they had an impromptu Zoom meeting announcing we couldn’t talk outside of work related matters in the team’s Slack chat. I kid you not, they really told us not to say “good morning” at the start of our shifts. Does that sound like an environment to work in? Yeah no.

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Rose International Response
2y
We appreciate your candor feedback on your experience with Rose International. We are sorry to hear about your dissatisfaction and would like to emphasize how important it is to provide all our employees with support, care and attention. We welcome you to contact our Human Resources Department by sending a direct message on our secure website at https://www.roseint.com/Contact.html. A team member will be happy to discuss and assist you with any concerns you may have.

Explore other reviews about Rose International

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Rose International was extremely insightful in bringing the right opportunities to me and preparing me for the interviews. Had it not been for them, I would have found it difficult to land my current job. I would highly recommend this company to all job seekers in the US and abroad.

Cons

I do not have any negative experience.

1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home is the only pro

Cons

Wow. Kind of a loaded question. Don’t expect to be paid for holidays. It won’t happen. If you use the bathroom during your 8 hour shift and it’s outside your allotted break or lunch you will be wrote up for it. Managers, the client, and QA are not on the same page . This makes your job as the employee very hard and their ideals unachievable at best. Once you are tenure and eligible to move from the 10:30 am shift to the 8 am shift they will look for any reason to let you go. They will also let you go without hr on the meeting. If you ask for clarification as to why you were removed from the project you will be told the client didn’t say. You’ll also be expected to accept that response.

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Rose International Response
1mo
Thank you for sharing your feedback. At Rose International, we spent over three decades refining our processes to ensure a world-class experience. Please share additional details with our Candidate Care Team through our Secure Communication System here: https://www.roseint.com/SecureCommunicationSystem/communicationemail.aspx. This allows us to address your concerns directly. — The Rose International Team
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