If you don't like it here - LEAVE. We have 20 people that want your job. - Customer Service Representative Seminole Gaming Employee Review

2.0
Oct 18, 2011
Recommend
CEO approval
Business Outlook

Pros

Fun, busy and fast paced environment. - never routine. Friendly co-workers & clientele. Weekly paychecks. Uniforms. Varied shifts& schedules. Discounted meals.

Cons

Poor management & leadership starting at top trickling down to the managers. . Seriously lacking communication between management, supervisors & departments No job security. High turnover . Different rules for different supervisors. No appreciation shown. Supervisors play favorites. Leeway given to certain employees while other get fired.for same offense. Supervisors do not back their staff. No raise ($3.15 per hour) plus tips which are split. Earn PTO time - no holiday pay or sick days. Have to find someone to Cover your shift in order to take PTO day off and if you don't use them you lose them. No ventilation - smoky enviironment.

Explore other reviews about Seminole Gaming

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy and good people to work with

Cons

Nothing negative about working here

3.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has a genuinely good mission and the core team is passionate about what they do. I had the opportunity to grow beyond my original role — starting in Customer Care Operations and moving into Revenue and Quality support — which showed that the company recognized talent and was willing to invest in people. The work itself was meaningful and I learned a lot across different functions.

Cons

The experience shifted significantly when new leadership came in. The management style changed and it created an uncomfortable dynamic that affected team morale. I felt that some decisions were personal rather than performance-based, which was discouraging given the effort I had put in. The layoffs also raised questions about long-term stability and how people are valued when priorities change.

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