Poor management - SPA Assistant Manager Seminole Gaming Employee Review

Easy and good people to work with

Nothing negative about working here

The company has a genuinely good mission and the core team is passionate about what they do. I had the opportunity to grow beyond my original role — starting in Customer Care Operations and moving into Revenue and Quality support — which showed that the company recognized talent and was willing to invest in people. The work itself was meaningful and I learned a lot across different functions.

The experience shifted significantly when new leadership came in. The management style changed and it created an uncomfortable dynamic that affected team morale. I felt that some decisions were personal rather than performance-based, which was discouraging given the effort I had put in. The layoffs also raised questions about long-term stability and how people are valued when priorities change.