Glorified call center. Do anything else, do not do sales development. - Sales Development Representative Service Express Employee Review

2.0
Nov 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Work life balance is second to none. Team outings like happy hours etc. are held often. Opportunities to earn half days Fridays. If you are lucky enough to work with solid account executives they'll be more helpful than any SDR leadership. Potential to be a solid starting place for a sales career. You can gain some solid experience.

Cons

Cold calls. Lots of cold calls. You will get burned out fast if you have a tough territory or do this for longer than a year. SDR leaders have no real sales experience. This matters because they suck at coaching. They'll ask you what you think you should do and never actually give any real guidance or coaching. A couple of them can be incredibly condescending and will talk down to you. They will oversell the amount of opportunity there actually is with SE for SDR's. There's a reason for high turnover and they will spin every exit from the company to a positive when they are not and they know it. A lot of two faced people at this company. Very political. Watch your back. A huge "suck-up" culture on the SDR team. Those that drown in kool-aid get ahead quick. Leadership plays favorites and those favorites get promoted fast. Some SDR's are blessed with "golden territories" where they easily set meetings exceeding quota yet are actually terrible at the job (go listen to some calls). Others grind hard and barely meet quota and are put on performance plans. Overall Sales Dev is a glorified call center. Emphasis on glorified because they glorify it a lot here. There is a lot of misleading positive reviews here from SDR's that haven't been on the team very long so take it all with a grain of salt.

Explore other reviews about Service Express

5.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, great culture, reasonable pay.

Cons

Getting acquired by their competitor

3.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

2
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