Not What It Appears To Be - Anonymous employee Servpro Industries Employee Review

1.0
May 31, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

For everything that you read about Servpro Industries, Inc. in Gallatin TN. It's a convenient job for those that live in the surrounding community.

Cons

It is a very controlling organization that speaks about how they care for their employees; but, nothing could be further from the truth. The benefits are terrible, the vacation policy is awful, you have to enter your time like it was the 1960's. Everything revolves around the Owners, absolutely everything. They micro manage to the point that they have YES people. It's a Toxic environment!!!!!!!!! Dysfunctional management and across all departments. HR needs to be replaced, worst I have ever seen!!!!! There is no upward mobility, it's ran as a small company even though they have much larger plans. Takes too long to get anything done. The IS staff is awful, they deliver garbage.

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Servpro Industries Response
10y
Thank you for sharing your opinion about SERVPRO Corporate. As the head of HR, in the spirit of transparency, I asked our employees to post their reviews of SERVPRO on Glassdoor. To date, most all reviews have been favorable from our current employees. I respect your opinion but disagree with your comments. I report directly to the CEO who is also one of the owners. Based on my experience, the owners and managers do care about their employees. SERVPRO's business model has earned numerous awards including top franchise and top workplace awards for valid reasons including a great growth/profit track record, advancement opportunities offered to our best employees, and competitive pay, increases and benefits. Regarding specific benefit comments, the time entry system documents hours worked for Affordability Care Act and other compliance reasons, but our system also generates additional "reserve time" vacation time off for salaried employees who work more than 90 hours in a two-week pay period. Many of our hard-working employees earn extra time off, in many cases, have 3-4 weeks of paid time off per year. SERVPRO Corporate does have a conservative culture - it's not for everyone. However, if a candidate is seeking an award-winning, challenging, growth-oriented work environment, financially strong, stable, recession-resistant business model, strong values and, yes, opportunities for advancement, SERVPRO may be right for you. I defend my HR Team 100%. Based on my years of experience in several organizations, my current HR Team is the best, results/service-oriented team I have assembled and directed. The IS/IT Team is led by an award-winning CIO who has delivered quality software and support to our franchise and Corporate communities.

Explore other reviews about Servpro Industries

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The owners are good to the employees.

Cons

SERVPRO is a 24/7 emergency services, therfore a difficult work life balance.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Immediate leadership was great, and starting pay was competitive. There are people who genuinely want to see the company succeed. The owners were personable and made a point to interact with all of the staff.

Cons

Dishonest. When hired I was promised commissions on profitable jobs. My whole time there I, my boss, and the only other project manager never saw a bonus, even though the department saw very significant increases in profit margins since I was hired, due in large part to the changes made to the process between my boss and myself. I was moved out to the region for this job and missed some time due to complications with the move, as well as some health struggles. I was given understanding and advised to keep and eye on it. When given news that our department was essentially dissolving and I would be taking on the work of half the team, I left early to discuss with my wife. On returning I was immediately terminated without any warning whatsoever and nothing lined up in a state I haven’t had time to make connections. Infighting among the staff is also an ongoing issue.

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