Servpro Industries reviews

3.1

40% would recommend to a friend

(1,483 total reviews)
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John Sooker

41% approve of CEO

45% positive business outlook

Servpro Industries has an employee rating of 3.1 out of 5 stars, based on 1,483 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Servpro Industries employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

1K reviews
1.0
May 24, 2014
Recommend
CEO approval
Business Outlook

Pros

Great co-workers. Starting pay is pretty good. Get experienced with new technologies.

Cons

Worst company politics I've ever seen. Very bureaucratic. Management issues galore. Poor planning and very reactionary. Poor benefits. Long hours. Policies are really outdated and need to be modernized. Internal recruiters lie to get people hired. Execs don't care about the quality of the software delivered as long as you hit the deadline.

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Servpro Industries Response
11y
Thank you for your comments. SERVPRO’s IT Department has grown by 50 employees and continues to grow commensurate with the company’s award-winning growth rate. With this growth we have enhanced IT Management to help us grow the Department and our company. We have recently updated many of our policies and we have implemented great programs. Our CIO works closely with the Executive Team who truly cares about the Quality of our IT Department. We recently hired a new Quality Assurance Manager and expanded our QA Department. Based on employee input, we have added benefits, for example, a work from home for developers program and other work-life balance initiatives to improve our work environment. We are proud of our IT Team's accomplishments and encourage top IT candidates to consider SERVPRO for their next career opportunity. Regarding our Corporate Recruiters lying to candidates, our Recruiters have been trained to be transparent and honest with candidates with the goal of “no surprises” to candidates once hired. No one wins if we lied to our candidates. We conduct post-employment On-boarding interviews with all new hires after their initial three months of employment. Practically all new hires state that our recruiters were conservative/accurate in describing SERVPRO’s culture, work environment and job expectations throughout their pre-hire interviewing process. Comments from one employee, and we respect this employee’s opinion, is respected; but, this employee’s opinion is the exception, and not the norm. We are also proud of the benefits we offer our employees. Our benefits include two health care plan options with FSA and HSA options, 401(k) with Company match, competitive paid time off, an award-winning wellness program with two fitness centers and personal trainer, massage therapy, vehicle detailing services, Company paid all employee and department luncheons, and so much more. SERVPRO's biggest benefit is the company's recession-resilient stability and growth track record. Please do your research and learn more about SERVPRO.
1.0
Sep 4, 2018
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck and the people.

Cons

A general manager that is an extreme clear and present danger to their future along with a CEO that cant remember 2 min ago. A COO that will end up in prison one day for all the shady things he does. A CFO who knows how to manipulate money and hide it.

2.0
Mar 26, 2014
Recommend
CEO approval
Business Outlook

Pros

There were actually some interesting problems to solve and a great opportunity to be part of a big visible project that really needed to get done. In spite of the distance I would have been happy working in this arena for a while.

Cons

Distance, way out of the way for most Nashville workers. Atmosphere - ties and button up shirts for men, but the women are almost PJs some days. Fractured upper level management. I had exposure to middle management from a couple of different directions and I know one of the executives is big on leadership theory and education. Unfortunately his middle managers instead of bringing him the exciting news that they have some real challenges to solve today, seem to be vested entirely in pointing the finger at each others failures to make them look good, and hiding incompetence. Because of the distance to get there, hiring quality people is hard. Because they will not address bad hires in a timely fashion (it might reflect bad on the middle manager), its even harder to keep the quality people. During the exit review, HR was aware of the issues, but took every opportunity to town down the real issues that need to be solved.

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Servpro Industries Response
11y
Thank you for your comments. When new employees start with SERVPRO, we hear about our Gallatin Corporate location being “out of the way.” Individuals assume we are not able to recruit people. But, after candidates research our company’s success, interview, tour our campus, and realize the quality of our work force, services and technology, most candidates see something very special about SERVPRO. The company owners work “hands on” long hours to provide the strategic direction and support to grow this company. Our company is professionally managed. We periodically conduct all-employee and “pulse” surveys to identify and build on the company’s strengths and improve areas of concern, some issues connected with the “growth pains” of a successful growth organization. Based on company location, aggressive goals, etc., we have improved work-life balance initiatives, expanded remote commuting and scheduling flexibility with specific jobs that can accommodate flexibility by high-performing employees in those roles. The result has been improved employee engagement and retention. Yes, HR conducts Exit Interviews with employees who voluntarily resign. But, unlike many companies, HR summarizes its Exit Interviews, combines this data with other Employee Survey data, and uses this data to recommend work environment enhancements to our Executives for consideration. Not all recommendations are approved; but, each year we improve our work environment based on employee and leadership input. There are reasons SERVPRO has been rated a top 10 Franchisor in the United States.
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