Route Sales for Worcester MA location - Owner is a tyrant who wants his butt kissed - Outside Sales Representative Servpro Industries Employee Review

1.0
Nov 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Work mostly independently, company car, easy job that is almost entirely talking to people about services and making sure they think "Servpro" when a disaster happens

Cons

Each Servpro is a Franchise so it's a complete crap-shoot as to what the owner is like. These are usually family owned and are ripe with favoritism and neopotism. The franchise I worked at in Worcester MA was owned by a guy who was actually younger than me (early 30's) who was given the company by his Daddy who owned multiple franchises. He never went to job sites EVER. He rolled in around 11am, did some work for an hour, went to lunch, came back did some work for another hour and left before 5pm every single day. I was once written up for not putting "Hello" at the beginning of an email to him...he said it was disrespectful. Another time I missed a call from him, after 5pm, while I was driving home from work and he actually told me to "not let it happen again". I was eventually fired on the same day my supervisor asked me if I would pitch on a Xmas gift for him! I refused citing that I had many family members and friends to buy gifts for. She had a meeting with the Owner later that day and when she returned I was fired for "performance".

Explore other reviews about Servpro Industries

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The owners are good to the employees.

Cons

SERVPRO is a 24/7 emergency services, therfore a difficult work life balance.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Immediate leadership was great, and starting pay was competitive. There are people who genuinely want to see the company succeed. The owners were personable and made a point to interact with all of the staff.

Cons

Dishonest. When hired I was promised commissions on profitable jobs. My whole time there I, my boss, and the only other project manager never saw a bonus, even though the department saw very significant increases in profit margins since I was hired, due in large part to the changes made to the process between my boss and myself. I was moved out to the region for this job and missed some time due to complications with the move, as well as some health struggles. I was given understanding and advised to keep and eye on it. When given news that our department was essentially dissolving and I would be taking on the work of half the team, I left early to discuss with my wife. On returning I was immediately terminated without any warning whatsoever and nothing lined up in a state I haven’t had time to make connections. Infighting among the staff is also an ongoing issue.

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