So much potential, but not there yet - Anonymous employee Servpro Industries Employee Review

3.0
Sep 12, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Opportunity to learn a lot of aspects of business that can be applied anywhere - it's almost like getting paid to earn an MBA. Many good people work here and work passionately to help the franchisees. The company works hard to make sure they are never in the position of laying people off. The execs are dedicated and invested in the company's growth - not just a bunch of outsiders who stand to make money even if they are incompetent.

Cons

Ultra-conservative. Too much emphasis put on the wrong aspects of employee environment. For example - all dress is professional even though few f the jobs require it and the employees have repeatedly tried to address with management without the slightest acknowledgement. Some Executive Management definitely has a "you need us more than we need you" mentality - wonder how this will play out if/when job market improves. They already have a tough time recruiting in some areas and it is likely to only get tougher. Many of the best people leave here due to the environment. The same mentality that makes them stable (most execs have accounting backgrounds) also severely limits their creativity and growth. They cannot make their long-term goals with this mindset. Some really inept people in middle management.

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The owners are good to the employees.

Cons

SERVPRO is a 24/7 emergency services, therfore a difficult work life balance.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Immediate leadership was great, and starting pay was competitive. There are people who genuinely want to see the company succeed. The owners were personable and made a point to interact with all of the staff.

Cons

Dishonest. When hired I was promised commissions on profitable jobs. My whole time there I, my boss, and the only other project manager never saw a bonus, even though the department saw very significant increases in profit margins since I was hired, due in large part to the changes made to the process between my boss and myself. I was moved out to the region for this job and missed some time due to complications with the move, as well as some health struggles. I was given understanding and advised to keep and eye on it. When given news that our department was essentially dissolving and I would be taking on the work of half the team, I left early to discuss with my wife. On returning I was immediately terminated without any warning whatsoever and nothing lined up in a state I haven’t had time to make connections. Infighting among the staff is also an ongoing issue.

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