Unhappy Former Employee - Anonymous employee Servpro Industries Employee Review

1.0
Dec 1, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The franchise I worked for did have a few pros. We were given off for most holidays with pay (although production staff and some office staff would need to stay on call). The pay rate for my education/experience level and location was quite good. The franchise does provide vehicles for the sales and office staff to use during the work day.

Cons

As each franchise is independently owned and operated, I can only speak for the franchise I worked for. Management of my work ranged from non-existent to being micromanaged. Company policies changed at the drop of dime depending on who you were talking to and what day it was. Management frequently used inappropriate language while disciplining employees. One of the franchise owners commonly used racial slurs and told racist jokes in front of employees. Management, particularly the franchise owners, gossiped about employees' personal lives, education level/intelligence, etc...

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5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The owners are good to the employees.

Cons

SERVPRO is a 24/7 emergency services, therfore a difficult work life balance.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Immediate leadership was great, and starting pay was competitive. There are people who genuinely want to see the company succeed. The owners were personable and made a point to interact with all of the staff.

Cons

Dishonest. When hired I was promised commissions on profitable jobs. My whole time there I, my boss, and the only other project manager never saw a bonus, even though the department saw very significant increases in profit margins since I was hired, due in large part to the changes made to the process between my boss and myself. I was moved out to the region for this job and missed some time due to complications with the move, as well as some health struggles. I was given understanding and advised to keep and eye on it. When given news that our department was essentially dissolving and I would be taking on the work of half the team, I left early to discuss with my wife. On returning I was immediately terminated without any warning whatsoever and nothing lined up in a state I haven’t had time to make connections. Infighting among the staff is also an ongoing issue.

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