They will lie to you and own you - Customer Service Representative Servpro Industries Employee Review

1.0
Jan 11, 2023
Recommend
CEO approval
Business Outlook

Pros

At first it seemed like a good company and then the lies come out and they own you

Cons

I was told my job was Monday through Friday when i told them i couldn't work weekends they said that wasn't a problem. Then bad weather hits and they own you. They want you to work 6 days a week 11 hours a day answering back to back phone calls with 30 min lunches. Dont for any reason not take a phone call or be in the bathroom because you will be written up or fired. They own you, you cant take time off during this unless your manager and you can take two weeks during busy time. You have no life and pretty much on call for weeks due to snow, flooding, hurricanes or tornado's. No communication and the home office does nothing but lie and then cant back it up when they are called out. They dont care if you are sick and cant work. Still want you to work or make up time. Have a doctors excuse? They still dont care.

Explore other reviews about Servpro Industries

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The owners are good to the employees.

Cons

SERVPRO is a 24/7 emergency services, therfore a difficult work life balance.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Immediate leadership was great, and starting pay was competitive. There are people who genuinely want to see the company succeed. The owners were personable and made a point to interact with all of the staff.

Cons

Dishonest. When hired I was promised commissions on profitable jobs. My whole time there I, my boss, and the only other project manager never saw a bonus, even though the department saw very significant increases in profit margins since I was hired, due in large part to the changes made to the process between my boss and myself. I was moved out to the region for this job and missed some time due to complications with the move, as well as some health struggles. I was given understanding and advised to keep and eye on it. When given news that our department was essentially dissolving and I would be taking on the work of half the team, I left early to discuss with my wife. On returning I was immediately terminated without any warning whatsoever and nothing lined up in a state I haven’t had time to make connections. Infighting among the staff is also an ongoing issue.

See reviews by: Helpful|Rating|Date|All