Servpro Corporate - Anonymous employee Servpro Industries Employee Review

1.0
Jul 31, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are in a clerical position you can potentially make it. If you are in a professional position (manager etc). The odds are against you in making it over 3 years.

Cons

If you are in middle management get ready for the "What have you done for me today" attitude. The two brothers and sister which own the company are completely dysfunctional. When you hear the word "Frugal: that means REALLY CHEAP! Employee turnover is over 10% annually. That should tell you something.

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Servpro Industries Response
10y
Thank you for your comments. At SERVPRO Corporate, located in Gallatin, TN, about two-thirds of the Company are comprised of salaried professionals and managers, and the other one third of our work force are mainly hourly administrative and production staff. Due to the success and growth of SERVPRO, all employees have opportunities for advancement, merit increases, etc., based on performance. "What you put into your career is what you will get out of your career" applies at SERVPRO. The second generation family owners have worked together with other members of the Executive Team, Managers and Employees, to take SERVPRO from a $100 Million to an almost $2 Billion Franchise system during their tenure. SERVPRO is an incredible success story, almost unprecedented success as compared to their competition. "Financially Frugal" is one of SERVPRO's Core Values. So, yes, SERVPRO runs a very successful budgeting process which has directly contributed the Company's success, maintained its debt-free status and offered above market merit increases to support its "pay for performance" compensation philosophy. SERVPRO Corporate's employment has grown from 150 to 450+ employees over the past ten years. Based on SERVPRO's rapid growth, employee turnover has been running at or below benchmark turnover rates in comparison to other mid-to-large corporate location organizations. Thanks again for your comments. I hope this addresses some of your concerns.

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5.0
Jun 29, 2026
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CEO approval
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Pros

The owners are good to the employees.

Cons

SERVPRO is a 24/7 emergency services, therfore a difficult work life balance.

2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Immediate leadership was great, and starting pay was competitive. There are people who genuinely want to see the company succeed. The owners were personable and made a point to interact with all of the staff.

Cons

Dishonest. When hired I was promised commissions on profitable jobs. My whole time there I, my boss, and the only other project manager never saw a bonus, even though the department saw very significant increases in profit margins since I was hired, due in large part to the changes made to the process between my boss and myself. I was moved out to the region for this job and missed some time due to complications with the move, as well as some health struggles. I was given understanding and advised to keep and eye on it. When given news that our department was essentially dissolving and I would be taking on the work of half the team, I left early to discuss with my wife. On returning I was immediately terminated without any warning whatsoever and nothing lined up in a state I haven’t had time to make connections. Infighting among the staff is also an ongoing issue.

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