Great product, but hard to find footing as a new employee. - Program Manager Smartsheet Employee Review

3.0
Jan 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Great product with lots of happy customers. Overall, most everyone I worked with was nice.

Cons

Not great collaboration or communication across teams. They recently implemented Slack, but didn't seem to know how to use it effectively (i.e. remote employees not responding to messages or emails, or willing to implement time saving features).

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Smartsheet Response
3y
Thank you for taking the time to share your experience. I agree that Smartsheet is an incredible product and we’re looking forward to innovating even more in the coming year. As Smartsheet grows globally and evolves, we’ve successfully embraced a flexible work model that gives our remote and hybrid employees autonomy over their work environment. With a distributed workforce it can be challenging to feel connected to colleagues around the globe, especially while onboarding. We strive to maintain our unique culture no matter where our team lives, and tools like Slack help us make that a reality. After the official launch of Slack over a year ago, we’ve seen incredible engagement across the company and will continue optimizing the platform to help employees stay connected and work effectively. We’re excited to continue providing programs that facilitate deeper connection in 2023, like the SmartBuddy Program, which pairs a new employee with a seasoned colleague to support onboarding, and the Coffee Connect Program, which pairs two employees who wouldn’t typically work together to create cross-functional awareness and new relationships. Thanks for your feedback and please feel free to reach out to people@smartsheet.com if you’d like to share more about your experience. – Jolene Marshall, Chief Legal Officer and Interim Head of P&C

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5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

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Cons

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2.0
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Recommend
CEO approval
Business Outlook

Pros

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Cons

- BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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