Is Smile Brands a good company to work for?

Smile Brands has an overall rating of 3.4 out of 5, based on over 1,691 reviews left anonymously by employees. This rating has decreased by 20% over the last 12 months. 60% of employees would recommend working at Smile Brands to a friend and 54% have a positive outlook for the business. The best reviews about Smile Brands have been left by employees working as Director of Market Operations , Executive Office Manager and Lead Dentist .

Does Smile Brands pay their employees well?

According to anonymously submitted Glassdoor reviews, Smile Brands employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Smile Brands. This rating has decreased by 18% over the last 12 months.

How satisfied are employees working at Smile Brands?

60% of Smile Brands employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smile Brands 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Smile Brands?

Office Manager (276) , General Dentist (82) , Patient Care Coordinator (58) , Dental Assistant (57) , Dentist (45) , Registered Dental Hygienist (43) , Dental Hygienist (36) , Registered Dental Assistant (31) , Treatment Coordinator (30) , Executive Office Manager (29) , Manager (29) , Director (24) , Rda (21) , Lead Dental Assistant (19) , Associate Dentist (17)

What are the pros of working at Smile Brands according to real employee reviews?

"They also provide great benefits which allow employees to have flexibility with their working schedule." ((in 109 reviews)); "Smile brands offers great culture and support on all levels." ((in 93 reviews)); "I've worked with Bright Now! Dental for 7+ years and can honestly say they have great doctors and management." ((in 56 reviews)); "With her great leadership she has been given additional responsibilities to help with the entire Utah team." ((in 50 reviews)); "The team is great and all the other teams i have had encounters with have also been amazing." ((in 48 reviews))

What are the cons of working at Smile Brands according to real employee reviews?

"Pay can be low and not competitive to other in the industry" ((in 41 reviews)); "No 401k match which is highly disappointing." ((in 21 reviews)); "Have not had a raise in 2 years." ((in 13 reviews)); "No bonus and incentives." ((in 11 reviews)); "The new mgmt they brought in has zero industry knowledge, they are not warm, empathetic, or relatable, do not prioritize their team, show favoritism, and the list goes on." ((in 6 reviews))

What are employees saying about Smile Brands layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smile Brands layoffs and their outlook for job security at Smile Brands in 2026.

What are the top reviewed Smile Brands locations?

Irvine , Houston , San Antonio , Dallas , Austin , Plano , Los Angeles , Fort Worth , Seattle , Orlando , Tampa , Las Vegas , Denver , Lewisville , Euless , Nashville , Cleveland , Sacramento , Orange , Lake Worth , Denton , Conway , Portland , Salt Lake City , Burleson , Pasadena , Little Rock , South Ogden , Pearland , Santa Ana

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Smile Brands

Smile Brands reviews

Great Job - Patient Service Representative Smile Brands Employee Review

5.0

Jan 12, 2026

Patient service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home provided flexibility, eliminated commuting time, and reduced daily expenses. Steady, predictable workload with clear procedures and expectations. Regular exposure to healthcare operations improved familiarity with insurance verification, scheduling, and patient communication. Developed strong customer service skills, especially de-escalation, empathy, and clear explanation of complex information. Consistent hours and structure supported routine and reliability.

Cons

High call volume and back-to-back interactions could be mentally draining. Strict metrics and performance monitoring. Repetitive nature of calls offered little variety or creative problem-solving. Emotional labor was significant when handling frustrated or anxious patients. Career advancement opportunities within the role itself were limited.

Smile Brands Response

6mo

Thank you for sharing your feedback. We appreciate your perspective on the flexibility, structure, and skill development the role provides, particularly in customer service and back office patient support. We also recognize the challenges you noted, including call volume, performance metrics, and limited advancement opportunities, to name a few. Your input is valuable and will be shared with senior leadership as we continue to evaluate ways to support employee well-being, engagement, and growth. Thank you for your continued contributions and for taking the time to provide this feedback.

Explore other reviews about Smile Brands

5.0

Oct 3, 2025

Specialty lead assistant

Recommend

CEO approval

Business Outlook

Pros

There is so much opportunity to learn, grow and advance if that is what you want. Great support from management on your day to day job and help with advancement.

Cons

There is high staff turn over is a problem and can make doing your job properly a little difficult at times. Paper charts are cumbersome and difficult to read at times.

Smile Brands Response

9mo

Thank you for taking the time to share your feedback and for highlighting the opportunities we offer for learning, growth, and advancement within the organization. We also appreciate your thoughtful input regarding paper charting processes, turnover and transparency as it relates to goals across specific markets and locations. Your perspective is valuable, and we remain committed to enhancing the employee experience. Your comments will be shared with senior leadership, and we appreciate your engagement in helping us foster a stronger workplace culture.

1.0

Jun 9, 2026

Manager

Recommend

CEO approval

Business Outlook

Pros

Dental coverage is good. They definitely take care of your smile. However it has to be within their clinics. If you need a speciality provider for let’s say extractions- good luck. You’ll be going outside and paying full out of pocket

Cons

Extremely disorganized, zero communication from upper management unless they need something from you, no guidance, policies are lacking to help you navigate through a system. Messy messy messy. Did I mention terrible communication? Pay is very low. Benefits: Health insurance is terrible. They almost cut your HSA match in half. They do not match your 401k Short/long term disability is out of YOUR pocket. PTO? Good luck. Very little offered, and it doesn’t grow much while you put your years in. Most staff have to use it towards holidays. You will be overworked.

Smile Brands Response

1mo

Thank you for taking the time to share your feedback. We’re glad to hear you found value in the employee dental coverage and appreciate your perspective. Your feedback is important and will be shared with our leadership team as we continue to evaluate and improve how we support our employees, our benefits offerings, and our overall workplace environment.

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