Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Smile Brands

      Engaged Employer

      Smile Brands reviews

      3.4

      60% would recommend to a friend

      (1,662 total reviews)
      avatar

      Steven C. Bilt

      69% approve of CEO

      54% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.4

      Culture & values

      3.4

      Career opportunities

      3.3

      Senior management

      3.2

      Compensation and benefits

      Smile Brands has an employee rating of 3.4 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smile Brands employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Feb 23, 2023

      Toxic, fear mongering culture

      Recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      I get to work remotely

      Cons

      From the outside looking in, the Smile Brands Recruiting team appears to be a great place to work. After joining, you will experience a different reality. The new mgmt they brought in has zero industry knowledge, they are not warm, empathetic, or relatable, do not prioritize their team, show favoritism, and the list goes on. We are asked to leave positive reviews to help with company recruiting but they should just treat everyone better and that would fix the problem. It is clear that we are all just a number since they constantly tell us that other DSOs are hiring if we voice concerns about anything. There have been so many people that have left that were with the company for years and mgmt still do not think they are the problem. The culture is broken and there are so many afraid to speak up because nothing has been done when others have spoken up previously. No one wants to put a target on their back.

      1.0
      Feb 10, 2023

      Smiles For No One...

      Recruiting department
      Recommend
      CEO approval
      Business Outlook

      Pros

      I met some great people...

      Cons

      When I joined Smile Brands I loved and respected the culture, passion, and desire to genuinely serve the greater good. Unfortunately, the executive team made a very bad decision to bring in a consultant for the TA team. Worst mistake.... He runs the department like a dictatorship. The ridiculous micromanagement has resulted in almost the entire recruiting team being turned over. When you complain to HR they act like they knew nothing, despite everyone complaining before they quit and during exit interviews; if they get back to you at all. If you are not absurdly energetic and fake, you are told you are being negative. You could exceed your monthly goals (which are very ambiguous and unrealistic) and still get talked down to. If you do not openly praise mgmt, you are treated like you are nothing and told that there are other "DSO's hiring." The entire team is afraid to speak up for fear of retaliation from mgmt. I do NOT recommend SBI to anyone that values their mental health and how their work impacts such. If you like being paid to be micromanaged, not trusted to do the job you were hired for, talked down to, having just about every resource taken from you, having unrealistic goals, and dreading Mondays, this is the department for you.

      avatar
      Smile Brands Response
      3y
      We are very sorry to hear that your opinion has changed in regards to Smile Brands; this is certainly not the culture that we promote or the experience we want any of our employees to have. If you'd like to share more information with us to help us better understand your concerns and any areas of opportunity for improvement, please feel free to contact us directly at WeCare@SmileBrands.com.
      5.0
      Feb 16, 2017

      Amazing place to work and grow!

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company is amazing. They really believe in making the patients happy and providing a positive, engaging work environment. The benefits here are pretty good and they are very flexible with your work schedule, full time and part time. Managers always help you learn new things and bring out the best in you. This is a place where team work really matters. We also have work events (potlucks, holiday events, etc.) to help encourage team-building. I go home happy every evening and wake up every morning excited for the new days to come.

      Cons

      We could use more variety in our medical benefit choices.

      avatar
      Smile Brands Response
      8y
      Your headline nailed it! A big part of Smiles for Everyone is that we each have the opportunity to shape our environment and that the company does its part to ensure that is the case. It's a forever process and I appreciate being on the journey with this Team.
      Viewing 1 - 3 of 1,662 Reviews
      Related searches: Smile Brands jobs | Smile Brands salaries | Smile Brands benefits | Smile Brands interviews
      ReviewsSmile Brands reviews

      Glassdoor has 1,691 Smile Brands reviews submitted anonymously by Smile Brands employees. Read employee reviews and ratings on Glassdoor to decide if Smile Brands is right for you.