Is Smile Brands a good company to work for?

Smile Brands has an overall rating of 3.4 out of 5, based on over 1,691 reviews left anonymously by employees. This rating has decreased by 20% over the last 12 months. 60% of employees would recommend working at Smile Brands to a friend and 54% have a positive outlook for the business. The best reviews about Smile Brands have been left by employees working as Director of Market Operations , Executive Office Manager and Lead Dentist .

Does Smile Brands pay their employees well?

According to anonymously submitted Glassdoor reviews, Smile Brands employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Smile Brands. This rating has decreased by 18% over the last 12 months.

How satisfied are employees working at Smile Brands?

60% of Smile Brands employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smile Brands 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Smile Brands?

Office Manager (276) , General Dentist (82) , Patient Care Coordinator (58) , Dental Assistant (57) , Dentist (45) , Registered Dental Hygienist (43) , Dental Hygienist (36) , Registered Dental Assistant (31) , Treatment Coordinator (30) , Executive Office Manager (29) , Manager (29) , Director (24) , Rda (21) , Lead Dental Assistant (19) , Associate Dentist (17)

What are the pros of working at Smile Brands according to real employee reviews?

"They also provide great benefits which allow employees to have flexibility with their working schedule." ((in 112 reviews)); "Smile brands offers great culture and support on all levels." ((in 96 reviews)); "I've worked with Bright Now! Dental for 7+ years and can honestly say they have great doctors and management." ((in 61 reviews)); "The team is great and all the other teams i have had encounters with have also been amazing." ((in 56 reviews)); "With her great leadership she has been given additional responsibilities to help with the entire Utah team." ((in 45 reviews))

What are the cons of working at Smile Brands according to real employee reviews?

"Pay can be low and not competitive to other in the industry" ((in 36 reviews)); "It is very hard for the staff to receive a raise above a $1.00." ((in 16 reviews)); "No bonus and incentives." ((in 12 reviews))

What are employees saying about Smile Brands layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smile Brands layoffs and their outlook for job security at Smile Brands in 2026.

What are the top reviewed Smile Brands locations?

Irvine , Houston , San Antonio , Dallas , Austin , Plano , Los Angeles , Fort Worth , Seattle , Orlando , Tampa , Las Vegas , Denver , Lewisville , Euless , Nashville , Cleveland , Sacramento , Orange , Lake Worth , Denton , Conway , Portland , Salt Lake City , Burleson , Pasadena , Little Rock , South Ogden , Pearland , Santa Ana

Smile Brands reviews

3.4

60% would recommend to a friend

(1,662 total reviews)

Steven C. Bilt

69% approve of CEO

54% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Work/Life balance

3.4

Culture & values

3.4

Career opportunities

3.3

Senior management

3.2

Compensation and benefits

Smile Brands has an employee rating of 3.4 out of 5 stars, based on 1,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smile Brands employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jun 30, 2026

Flexible hours but poor management and care consistency

Registered dental hygienist

Recommend

CEO approval

Business Outlook

Pros

Adjustable schedule and freedom in terms of uniform, hour lunch breaks, they still pay you even if the patient cancels.

Cons

1. Horrible management 2. Inconsistencies throughout management and care of patients 3. Inconsistant doctors 4. No cancellation policy/flaky patients 5. White lies told throughout

Smile Brands Response

1w

Thank you for sharing your feedback. We’re pleased to hear that you appreciated the scheduling flexibility, relaxed uniform requirements, lunch breaks, and compensation practices when patient appointments are canceled. At the same time, we’re disappointed to learn that your experience was negatively impacted by concerns related to management, communication, consistency, and patient care processes. We understand how important strong leadership, clear expectations, and consistent support are to creating a positive work environment. Your comments are valuable and will be shared with our leadership team as we continue working to improve communication, operational consistency, and the overall experience for both employees and patients. We appreciate you taking the time to provide your perspective.

1.0

Jun 25, 2026

Nice location

Manager

Recommend

CEO approval

Business Outlook

Pros

Bldg in front of Spectrum. Nice to go out for a break from the office

Cons

None None None None None

Smile Brands Response

1w

Thank you for the positive review! We are glad you enjoyed our location.

1.0

Jun 9, 2026

Disorganized management and poor benefits overshadow dental care

Manager

Recommend

CEO approval

Business Outlook

Pros

Dental coverage is good. They definitely take care of your smile. However it has to be within their clinics. If you need a speciality provider for let’s say extractions- good luck. You’ll be going outside and paying full out of pocket

Cons

Extremely disorganized, zero communication from upper management unless they need something from you, no guidance, policies are lacking to help you navigate through a system. Messy messy messy. Did I mention terrible communication? Pay is very low. Benefits: Health insurance is terrible. They almost cut your HSA match in half. They do not match your 401k Short/long term disability is out of YOUR pocket. PTO? Good luck. Very little offered, and it doesn’t grow much while you put your years in. Most staff have to use it towards holidays. You will be overworked.

Smile Brands Response

1mo

Thank you for taking the time to share your feedback. We’re glad to hear you found value in the employee dental coverage and appreciate your perspective. Your feedback is important and will be shared with our leadership team as we continue to evaluate and improve how we support our employees, our benefits offerings, and our overall workplace environment.

Viewing 1 - 3 of 1,662 Reviews

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Smile Brands

Smile Brands reviews

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Ratings by demographic groups

Reviews by job title

Flexible hours but poor management and care consistency

Nice location

Disorganized management and poor benefits overshadow dental care

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