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      Smile Brands

      Engaged Employer

      Smile Brands reviews

      Toxic, fear mongering culture - Recruiter Smile Brands Employee Review

      1.0
      Feb 23, 2023
      Recruiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      I get to work remotely

      Cons

      From the outside looking in, the Smile Brands Recruiting team appears to be a great place to work. After joining, you will experience a different reality. The new mgmt they brought in has zero industry knowledge, they are not warm, empathetic, or relatable, do not prioritize their team, show favoritism, and the list goes on. We are asked to leave positive reviews to help with company recruiting but they should just treat everyone better and that would fix the problem. It is clear that we are all just a number since they constantly tell us that other DSOs are hiring if we voice concerns about anything. There have been so many people that have left that were with the company for years and mgmt still do not think they are the problem. The culture is broken and there are so many afraid to speak up because nothing has been done when others have spoken up previously. No one wants to put a target on their back.

      Explore other reviews about Smile Brands

      5.0
      Jan 12, 2026
      Patient service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home provided flexibility, eliminated commuting time, and reduced daily expenses. Steady, predictable workload with clear procedures and expectations. Regular exposure to healthcare operations improved familiarity with insurance verification, scheduling, and patient communication. Developed strong customer service skills, especially de-escalation, empathy, and clear explanation of complex information. Consistent hours and structure supported routine and reliability.

      Cons

      High call volume and back-to-back interactions could be mentally draining. Strict metrics and performance monitoring. Repetitive nature of calls offered little variety or creative problem-solving. Emotional labor was significant when handling frustrated or anxious patients. Career advancement opportunities within the role itself were limited.

      avatar
      Smile Brands Response
      6mo
      Thank you for sharing your feedback. We appreciate your perspective on the flexibility, structure, and skill development the role provides, particularly in customer service and back office patient support. We also recognize the challenges you noted, including call volume, performance metrics, and limited advancement opportunities, to name a few. Your input is valuable and will be shared with senior leadership as we continue to evaluate ways to support employee well-being, engagement, and growth. Thank you for your continued contributions and for taking the time to provide this feedback.
      1.0
      Jun 9, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Dental coverage is good. They definitely take care of your smile. However it has to be within their clinics. If you need a speciality provider for let’s say extractions- good luck. You’ll be going outside and paying full out of pocket

      Cons

      Extremely disorganized, zero communication from upper management unless they need something from you, no guidance, policies are lacking to help you navigate through a system. Messy messy messy. Did I mention terrible communication? Pay is very low. Benefits: Health insurance is terrible. They almost cut your HSA match in half. They do not match your 401k Short/long term disability is out of YOUR pocket. PTO? Good luck. Very little offered, and it doesn’t grow much while you put your years in. Most staff have to use it towards holidays. You will be overworked.

      avatar
      Smile Brands Response
      1mo
      Thank you for taking the time to share your feedback. We’re glad to hear you found value in the employee dental coverage and appreciate your perspective. Your feedback is important and will be shared with our leadership team as we continue to evaluate and improve how we support our employees, our benefits offerings, and our overall workplace environment.
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