It's a job. - Remote Support Tech RST Support.com Employee Review

1.0
Apr 3, 2016
Recommend
CEO approval
Business Outlook

Pros

10.25, work from home. Typically your coworkers are really cool. If you do well, you get a decent schedule and money in the mail.

Cons

Where to start? Customers are terrible. Higher mangment is terrible. If you need time off? Better be prepared to fight for it. Pay is actually bad when you look at the level of support you do. You get blame for things outside your control. They change things unnecessarily. You'll quickly learn why the turnover rate is so high. Was in a training class of 27, ended with 13, and there is maybe 6 still there six months in.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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