Pros
3.5hrs paid time off every 2 weeks, instant time off approval as long as you have earned the hours, bonus opportunities, good benefits, always available overtime.
Cons
Be prepared to deal with angry customers (understandable due to comcast system) most of the time, and having company programs fail continuously making you look like an idiot when you receive a call and literally can do nothing to fix it except having them call back later which in turn makes them more angry. Supervisors often avoid you when a customer asks for one, another awkward situation. Company focus is more concerned with getting the customer off the phone within 15mins instead of fixing the actually issue. I have had many calls where I was able to fix all of the customers issues leaving the customer happy, but then getting yelled at by management for going over 15mins and then told that I should have just sent a truck that can take a week to get out there instead of taking 40mins to fix the problem right then and there, really makes you just feel bad inside really. Also you rarely get recognized for doing a job well done, have had over 15 customer compliments and not one of them mentioned to me, but If i go a min over on a call they're all over me