Pros
If you get a good supervisor, your stay here will be fine. Some supervisors actually care for their team and help.
Cons
Many supervisors simply don't seem to care. My belief is the low morale that seems to filter down from the upper management. This job is for the people that love to be micromanaged. They will micromanage you to death until you're basically a robot behind the phone/computer. There is NO room for advancement, I (and a few others) were working at support.com for 4+ years and there is no move-up. No raises, no promotions. Not even yearly cost of living raises. People that were hired in at $9.50, 5 years ago, and are still here, are still only making that $9.50 an hour. This is a remote (work from home job) so if you have internet or power outages, they normally just beat you down with being absent and writeups (unless you get a good sup) unlike at apple where they work with you and actually pay you for missing for that or issues outside of your control. Many times the tools needed for the job crashes or causes issues on a constant basis, and if it is not wide spread (through the company) you are held responsible for their bad coding. Just be warned, there is no growth in this company and many of it's jobs are being transferred to Manila unless you can take calls for their contracts. Lastly, Support.com is one of the lowest paid remote tech jobs out there. do your research! I give them 2 stars because it is a dependable place to work if you can adhere to their metrics and constant policy bashing from upper management. if it wasn't for that, they would have lowest ranking, 1 star.