Angry people, bad money. Most don't last a year - RST Support.com Employee Review

2.0
Jan 30, 2017
Recommend
CEO approval
Business Outlook

Pros

You can work in your pajamas. The benefits aren't bad. VTO is sweet when you need it. Help desk guys are ok. You don't have to worry about losing your job because it sucks anyway.

Cons

Pay is terrible. The people you speak with are almost always furious. Management is a joke. No room to advance. Call volume is so heavy you can't breathe between calls. Rules and policies are always changing. Schedules are really bad if you're an east coaster and don't want to work overnight.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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