Think twice before applying - Tech Lead Support.com Employee Review

2.0
Feb 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Work from home, great work/life balance, ok pay but never any raises. I had close to 10 years at the company and the only raise I ever received was a single promotion into the TL group.

Cons

No solid structure. Communications between teams is sketchy at best, and there is a lot of confusion around operational policies. Management will assure that jobs are secure while stock is falling, and then you may be blind sided with a layoff. The last layoff included at least half of the company, and some of those people had 15 or more years with the company.

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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